{

Case Study

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{

Case Study

}

{

Case Study

}

Alaska Airlines Subscription

Alaska Airlines Subscription

Contents

+ Goal

Alaska Airlines launched Alaska Access, a first-of-its-kind subscription for frequent travelers. They commissioned us to craft a standalone enrollment while keeping the experience seamlessly on-brand.

+ Deliverables

+ process

+ Result

Alaska Airlines Subscription

Contents

+ Goal

Alaska Airlines launched Alaska Access, a first-of-its-kind subscription for frequent travelers. They commissioned us to craft a standalone enrollment while keeping the experience seamlessly on-brand.

+ Deliverables

+ process

+ Result

Alaska Airlines Subscription

Contents

+ Goal

Alaska Airlines launched Alaska Access, a first-of-its-kind subscription for frequent travelers. They commissioned us to craft a standalone enrollment while keeping the experience seamlessly on-brand.

+ Deliverables

+ process

+ Result

  • This is a case study ✦ Look's pretty, doesn't it? ✦ Some work went into this ✦ Just a girl, a Macbook, & a dream ✦ Wow, you’re reading this? That’s cool of you ✦

  • This is a case study ✦ Look's pretty, doesn't it? ✦ Some work went into this ✦ Good times ✦ Just a girl, a Macbook, & a dream ✦ Wow, you’re reading this? That’s cool of you ✦

Creation

{ Research }

Nose Deep in the Brand

✔ Include the 4 breakpoints used on Alaskaair.com

✔ Research plane ticket requirements + manage account

✔ Translate the product details into Alaska Airlines' playful voice (writing air-travel puns at work 😂)

Figma Takeoff

✔ Dig through the brand guide.

✔ Lose all sense of time reverse-engineering layouts, emails, typography, colors, breakpoints, and tone.

✔ Convert all that brand knowledge into Figma components and cohesive layouts

{ Iteration }

Collaborative Revisions

Three Teams, One product, Sky-high Expectations

The Alaska Airlines and Recurly teams were seriously lovely and they were THRILLED that the design looked like Alaskaair.com.

I knew I didn’t inhale that website for nothing.

{ Breakthroughs }

A conversion-focused, brand-faithful experience

The two highest priorities for this project were keeping to the Alaska Airlines style and making sales. See below for a few of my strategies to help that happen, resulting in successful A/B tests.

Intentionally professional & classic styling. You might not read it, but it adds a foundation of familiarity. Higher conversion.

Within first glance, the extra-large $5 prioritizes the value while the right-sided headline tells the user exactly what perks they get.

My love letter to all of the companies creative wordplay.


  1. Intentionally professional & classic styling. You might not read it, but it adds a foundation of familiarity. Higher conversion.

  1. Within first glance, the extra-large $5 prioritizes the value while the right-sided headline tells the user exactly what perks they get.

  1. My love letter to all of the companies creative wordplay.

Result

A/B Test

Alaska Airlines conducted an A/B test on this section of my design. This “blink test” validated my intent behind this design. This section was designed to have a big impact without overwhelming an Alaska regular. The first section gives our user a sense of safety before the second section makes the sale. In the test, removing the first section dropped the click-through rate by 20%.

“Kudos Makenzie as the original layout of the homepage is by-far the highest impact.”

“I can not say enough how much I love these newsletters!! Thank you!! - Shayna, ParadeSmart Client

Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦ Thank you ✦

{ Credits }

Thanks team.

Honored by the earned trust of my collaborators and the Alaska Airlines clientele.

Taylor Putnam, Alaska Airlines: Product Management & Strategy ♡ A Ram Chun, Alaska Airlines: Product Management ♡ Natalie Wilson, Alaska Airlines: UX Writing & Supervising ♡ Recurly, VirgoDev Partner ♡ Backend Subscription Management, Project Management ♡ Jamie Lords, Virgo Development: Project Management ♡ Adam Taylor, Virgo Development: Development

  • I love chatting ✦ I bet you have a nice voice ✦ Let’s see those email skills ✦ Nice day to start a project ✦ Thanks for saying hey ✦

  • I love chatting ✦ I bet you have a nice voice ✦ Let’s see those email skills ✦ Nice day to start a project ✦ Thanks for saying hey ✦